Returns will be accepted for fourteen working days from the day of delivery. Within this period, you may return the product you purchased and terminate the purchase agreement without penalty and without providing a reason for your return. For hygienic reasons, this return policy does not apply to underwear and similar garments and to consumable goods.
If you wish to return a product, you must contact the customer service department to let us know you wish to terminate your purchase agreement. Such communications must be sent in writing via fax to 00 34 935 937 344 (from outside Spain) or 935 937 344 (from Spain). In your message, please include your purchase agreement reference number and the cost of the product. Please include a copy of your invoice in your fax.
If you receive a product other than the one you ordered, we will replace it with the correct product at no additional cost. The same policy applies for broken, damaged or substandard products. In this case, please make a written note of this on the shipping invoice and send an email to this effect to firstname.lastname@example.org within 48 hours of the time when your product was delivered. This will allow us to get in touch with the shipping company and, in the event that the damages were caused by this company, file a claim for damages. In your email, please include your purchase agreement reference number and the cost of the product. Attach a copy of your invoice to your email. CIRO SPORT will not be held responsible for any problems that may have occurred which are not communicated to us within 48 hours of delivery.
When we receive your return, we will check to make sure that it meets the terms and conditions of the return policy set out above. This process may take 10-15 days. Presuming the product meets the conditions set out above, CIRO SPORT will issue a refund for the purchase price, minus the cost of return shipping. The return shipping cost will be equal to the original shipping cost.
Your refund will be issued within a maximum of fifteen days, calculated from the day when we receive the object you have returned. Refunds will be issued via bank transfer to the bank account you indicate.
For further information, please see the CIRO SPORT S.L. Terms and Conditions of Sale.