1. Subject matter and scope
1.1.-This document sets out the Terms and Conditions of Sale applicable to all commercial transactions between CIRO SPORT, S.L. (hereinafter referred to as “CIRO SPORT”) and the purchaser (hereinafter referred to as the “Customer” or “You”) for products offered for sale on the www.inverseshop.com
Website (hereinafter referred to as the “Website”).
1.2.- All products sold via the Website are intended for countries in the European Union and, given that the company is headquartered in Catalonia, therefore comply with Catalan legislation as well as Spanish and European legislation.
1.3.- By virtue of purchasing any of the products available for sale on the Website, you confirm that you fully and unequivocally agree with these Terms and Conditions of Sale. These Terms and Conditions may be modified without prior notice. All modifications shall be made available to Users when posted to this Website and shall come into effect on the day on which they are posted. Any changes hereto shall not apply to purchases made before the new Terms and Conditions were published.
1.4.- Notwithstanding the stipulations set out in these Terms and Conditions of Sale, the Customer shall, without reservations, comply with the regulations stipulated in the Website's Legal Notice.
2. Conditions of sale
2.1.- At any point, CIRO SPORT may modify the retail conditions of the Website applying to products, prices, special offers and terms and conditions of sale and service.
In principal, the terms and conditions of sale posted on this Website are complete and correct and apply when such information is posted on the Website. Nevertheless, in some cases, accidental typographical or similar errors which are beyond the control of CIRO SPORT may exist. If said error played a decisive role in a Customer’s decision to purchase a product, the Customer may cancel this purchase at no additional cost.
2.2.- In each case, the name of the product, product description and price will be visible on the Website. Prices posted include value added tax (VAT). Shipping costs shall be determined pursuant to the stipulations of section 5 of these Terms and Conditions of Sale.
2.3.- The contractual information and terms and conditions of sale offered on this Website shall be provided in Spanish. The Purchase Agreement and all communication with Customers will also be written and conducted in said language.
2.4- Customers who reside outside Spain and within the European Union may be subject to different financial regulations than those established by Spanish law. These Customers are responsible for complying with all legal obligations in effect in the countries in which the purchase is made, and CIRO SPORT shall not be held responsible for any consequences thereof or liability therewith.
3.- Online purchases made using the Website
3.1.- The procedure for purchasing products using this Website is described in these Terms and Conditions of Sale. Where applicable, this procedure may also be detailed on the screen during the purchasing process.
3.2.- If you wish to purchase any of the products for sale on this Website, you will need to sign up for an account on the Website, following the instructions which appear on screen, or have previously received a password and access information for the Website.
You are responsible for guaranteeing that all information provided during the registration process is exact, truthful and current. You shall be solely responsible for any consequences stemming from any information you provided which was inexact, incomplete or false. If CIRO SPORT detects that false, inexact or incomplete information was provided during the registration process, the company reserves the right to cancel the Customer's account.
Each user who registers for the Website shall be assigned a personal, confidential user name and password. Users will receive the aforementioned information along with a link which can be used to access and become familiar with the Legal Notice and Terms and Conditions of Sales. This shall also serve to activate the User's account after the registration process has been completed.
Your access credentials, including your username and password, are personal, confidential and non-transferable. Keeping these access credentials secret and not revealing them to third parties is your sole and exclusive responsibility. Please inform CIRO SPORT if these credentials have been lost or may have been compromised or an unauthorized individual may have accessed your account.
If you do not access your account for a long period of time, CIRO SPORT may unilaterally choose to delete this account. Furthermore, you may expressly request that CIRO SPORT delete your account by sending an email to firstname.lastname@example.org.
3.3.- After registering for the Website, you can add products you wish to purchase to your Shopping Cart. You will need to fill out the electronic form provided for this purpose and follow the instructions set out therein. This form will be sent to CIRO SPORT to process your purchase.
3.4.- Unless there is evidence to the contrary, the data registered electronically by CIRO SPORT comprises the proof of all transactions between CIRO SPORT and Customers. The Customer will receive a purchase confirmation email at the time that the purchase is ordered. Said email will be sent to the email address provided on the Registration Form. If the Customer detects an error in the details provided in the confirmation message or disagrees with the information contained therein, he or she may request that CIRO SPORT correct said information or terminate the Purchase Agreement. After the Customer confirms and pays for an order, CIRO SPORT will issue the corresponding invoice, which the Customer will receive automatically.
Payment for products purchased through the SITE may be made using the following systems:
All credit and debit card payments will be processed via the "La Caixa" payment processing system, which uses the advanced 3D Secure payment security system. When you click on the "Place order" button, you will be redirected to the La Caixa payment processing system. We do not store any credit card information on our servers.
If the card you use to make a payment is denied, the purchase order will be canceled and you will be notified to this effect.
We accept the following credit cards: Visa, MasterCard, 4B and E6000.
The client must have an active PayPal account and follow the instructions displayed on the screen, and use the appropriate form to provide the necessary information required by PayPal to make the payment.
When paying via PayPal, bank details and/or credit card and debit card numbers are stored on that company's servers. CIRO SPORT, S.L. has no access to your financial data at any point, and does not collect or store any information concerning these data.
Payment by bank transfer must be made by a deposit into the account for the value of the order placed, including the order reference number and the purchaser's name and surnames in the ITEM box.
Details of the account where the payment or transfer must be made:
Account holder: Cirosport, S.L. (Inverse) Account Number: 2100 0290 91 0200474006
The material will be dispatched after the payment of the order amount in your name into our account has been confirmed.
Please note that the transfer may take up to 3 days to appear in our account depending on the financial institution from which it is made.
If you have any doubts concerning a transfer made, please contact CIROSPORT using the e-mail email@example.com, attaching the documentary proof of the transfer made, the order reference number and the purchaser's name, and we will inform you of the status of your purchase.
You will receive the invoice for the purchase made with the material.
5. Shipping rates
The prices posted on our Website do not include shipping fees. Shipping rates will vary depending on where you live and the special promotions that may be offered at a given moment. Information about shipping rates will be communicated to you via the Website at the time of purchase.
6.- Shipping times and process
6.1.- All products sold via the Website shall be available while in stock. In any event, CIRO SPORT will notify you if a product is not available. Shipping times will be between three (3) and ten (10) days depending on the location to which the order is being shipped.
In the event that you have ordered a product and it is not currently available, we will contact you to inform you when the product will be available. If we are not able to deliver the product you have purchased, you may choose to cancel your order.
6.2.- You will indicate the shipping address during the ordering process. All products are shipped to the address indicated by the customer using the SEUR and/or DHL courier services. If a product you have purchased is damaged or was not included in your shipment, please make a written note of this on the shipping invoice and send an email to this effect to firstname.lastname@example.org within 48 hours of the time when your product was delivered. This will allow us to get in touch with the shipping company and, in the event that the damages were caused by this company, file a claim for said damages. CIRO SPORT will not be held responsible for any problems of which we are not notified within 48 hours of delivery.
7.- Return Policy
7.1.- Returns will be accepted for fourteen working days from the date of delivery. Within this period, you may return the product you purchased and terminate the purchase agreement without penalty and without providing a reason for your return. For hygienic reasons, this return policy does not apply to underwear and similar garments and to consumable goods.
7.2.- If you wish to return a product, you must contact the customer service department to notify us that you wish to terminate your purchase agreement. Such communications must be sent in writing via fax to 00 34 935 937 344 (from outside Spain) or 935 937 344 (from Spain). In your message, please include your purchase agreement reference number and the cost of the product. Please include a copy of your invoice in your fax.
7.3.- We accept returns on all products except those indicated above, provided that they have not been used and are still sealed or in their original packaging.
7.4.- If you receive a product other than the one you ordered, we will replace it with the correct product at no additional cost. The same policy applies for broken, damaged or substandard products. In this case, please make a written note of this on the shipping invoice and send an email to this effect to email@example.com within 48 hours of the time when your product was delivered. This will allow us to get in touch with the shipping company and, in the event that the damages were caused by this company, file a claim for said damages. In your email, please include your purchase agreement reference number and the cost of the product. Attach a copy of your invoice to your email. CIRO SPORT will not be held responsible for any problems of which we are not notified within 48 hours of delivery.
8.1.- When we receive the product you have returned, we will check to make sure that it meets the terms and conditions of the return policy set out above. This process may take 10-15 days. Presuming the product meets the conditions set out above, CIRO SPORT will issue a refund for the purchase price, minus the cost of return shipping. The return shipping cost will be equal to the original shipping cost. Refunds will be issued via bank transfer to the bank account you indicate.
8.2.- For any questions or issues related to returning products purchased on the Website, please contact our Customer Service Department by sending an email to firstname.lastname@example.org
or by calling 00 34 935 795 021 (from outside Spain) or 935 795 021 (from Spain). Our Customer Service agents will provide you with the requested information.
8.3.- CIRO SPORT reserves the right not to accept returns which are requested or sent after the aforementioned time frame as well as to not accept products which are not in new condition.
9.- Size Changes
If you want to exchange an item for the same item in a different size, please send an email to this effect to email@example.com
In your email, please include your purchase agreement reference number and the cost of the product. Attach a copy of your invoice to your email, and tell us the size of the product you purchased and the size that you would like to exchange it for. For hygienic reasons, we do not accept returns and exchanges for underwear and similar garments and consumable goods.
SEUR or DHL will pick up the item and deliver it to us at CIRO SPORT. Once we receive it, we will confirm that it is in new condition and will proceed to send you your new product. The time frame for the exchange process may vary depending on where you live.
If you have questions about a specific exchange, please feel free to contact our Customer Service department by sending an email to firstname.lastname@example.org
r by calling us at 00 34 935 795 021 (from outside Spain) or 935 795 021 (from Spain).
10.- Intellectual Property
10.1.- The intellectual and industrial property rights for those products available on this Website belong to CIRO SPORT or to third parties who have authorized CIRO SPORT to sell them. By purchasing a product, you do not acquire any of these rights whatsoever and may not reproduce, transform, publicly communicate or pass along the design and/or logos and/or trademarks included therein, pursuant to the terms and conditions of current laws.
Any product for which CIRO SPORT holds the intellectual property rights or for which CIRO SPORT has licensed said rights is sold for your exclusive personal use. You may not in any case pass along or cede these products to other parties. Consequently, the license you receive to use our products is non-transferrable.
10.2.- Unless you receive express, unequivocal written permission from the legitimate rights holder, you may not utilize any symbols, designs or similar features which are subject to intellectual and industrial property rights. Any use thereof is illegal and may be reported and prosecuted using all available legal means.
11.- Assignment of contract.
11.1.- You may not assign your contractual relationship or any of the rights and responsibilities arising from purchasing products via this Website without the express permission of CIRO SPORT.
11.2.- CIRO SPORT reserves the right to assign the legal responsibilities inherent to this Agreement to any of the other businesses comprising the CIRO SPORT Group, which may market or sell the product and provide service in the future, by notifying you to this effect.
In addition to those reasons expressly stipulated by law, this Agreement may be terminated for the following reasons:
• Mutual agreement of the parties.
• Dissolution of the incorporation or the legal declaration of insolvency by either of the parties.
• Failure to pay the price that has been agreed upon, including taxes, or failure to pay the shipping charges.
• Breach of the terms and conditions set out in this document or in the Website Legal Notice on the part of the Customer.
13.- Communications between parties.
13.1.- When CIRO SPORT is required to contact the Customer about the execution or performance of this Agreement, such notifications shall be sent to the email address provided by the Customer in the purchase form or to any contact address provided subsequently by the Customer.
13.2- For any questions or issues related to products purchased using this Website, including, where applicable, complaints, please contact the CIRO SPORT Customer Service Department by sending an email to email@example.com or by calling the Customer Service hotline at 00 34 935 795 021 (from outside Spain) or 935 795 021 (from Spain).
If any of the provisions of these Terms and Conditions of Sale shall be deemed to be fully or partially invalid or unenforceable, the validity and enforceability of any other provisions of this Agreement not deemed fully or partially invalid or unenforceable shall not be affected. In such cases, the parties shall agree to replace the invalid provision with an equivalent provision which maintains their same economic relationship.
15. Applicable Law and Jurisdiction
Depending on the purchaser (the Business or Consumer) and the place in which this Agreement was concluded, all products purchased by means of this Website shall be subject to Catalan, Spanish and European law.
Any and all questions related to the interpretation and application of these Terms and Conditions of Sale shall be submitted for consideration to the competent Courts and Tribunals provided for under current Spanish law. As said questions apply to end consumers, they shall be considered in the place where such an obligation is to be carried out or in the purchasing party's place of domicile.